Published: 2021-08-27

Job satisfaction of the accredited social health activists in Amdang community development block of North 24 Parganas district, West Bengal

Paramita Sarkar, Saibendu Kumar Lahiri


Background: Job satisfaction is a positive emotional state towards one’s job which influences efficiency in performance. Job satisfaction of accredited social health activist (ASHA) under national health mission, is not documented in many areas of the country. The present study was done to assess job satisfaction of ASHA in Amdanga community development block of North 24 Parganas district, West Bengal.

Methods: A cross sectional study was done during August–November 2019 among all the 114 ASHAs in Amdanga block. Interviews were conducted using a questionnaire developed based on measures of job satisfaction (MJS) tool. Questionnaire contained 7 facets and 42 items in individual facets of satisfaction such as personal component, workload, professional support, training, incentive and care providing. Responses were recorded in 3-point Likert’s scale for each item, total score ranging from 42–126. Item median scores are calculated for each subscale. Scores falling at median and above were categorized as satisfied and scores falling below median score were categorized as dissatisfied. Mann-Whitney U test and Kruskal-Wallis test were applied to determine associated factors.

Results: Overall 62.3% ASHAs were satisfied with their work. However, 33.3% ASHAs were dissatisfied about their incentive and 37.7% were dissatisfied with their workload. Overall satisfaction was significantly associated with age, socio-economic status, service duration of ASHA (p<0.05).

Conclusions: Overall satisfaction level among ASHAs in the area though high, individual aspects like incentives, workload needs to be looked into to take necessary strategies.


Accredited social health activist, Incentives, Job satisfaction, Performance, Workload

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