Communication skills and its related factors in Ardabil Alavi Hospital nurses and staff

Somayeh Zeynizadeh, Akbar Pirzadeh, Shervin Tabrizian


Background: Communication skills (CS) is an important topic which help the nurses and staff to maintain effective relationships and have professional standards in all legal, ethical and clinical areas. So low level of CS between nurses could be led to more medical mistakes and reduce the patient’s quality of care. The aim of this study was to determine the level of CS among Ardabil teaching hospitals nurses and staff and its related factors.

Methods: This descriptive-analytical study was conducted on 145 Ardabil Alavi hospitals’ nurses and staff from May 2019 to November 2019. The data collection tool was communication skills questionnaire of Burton G (1990) which included demographic data and interpersonal communication skills test (18 items) with a range of 18-90. Data analyzed in SPSS version 21 by using descriptive and analytical statistics tests such as; Spearman, Mann-Whitney U, and Kruskal Wallis at significant level of p<0.05.

Results: Of all students, 72.4% were women and the rest were men. The average age of participants, was 36.9±8.4 years. The mean score of total communication skills was calculated 59.2±7.3. The mean score of verbal skill, listening skill, and feedback skill were calculated in order to 20.8±3.43, 17.6±4, and 20.7±3.2, respectively. Total Communication skills was significantly related with past work experience but other demographic variables hadn’t significant relation with CS.

Conclusions: The results indicated that the CS of Ardabil hospital nurses and staff were in moderate levels. So, providing training programs for raising their CS in future is essential.


Communication skill, Feedback, Listening, Nurses

Full Text:



Barati M, Afsar A, Ahmadpanah M. Communication skills among medical staff in Bahar city in 2010. J Hamadan University Med Sci. 2012;1:62-9.

Gholami HR, Sarhangi F, Mokhtari Nouri J, Javadi M. Nurses' communication skills in military hospitals. J Nurs Midwifery Sci. 2015;2(1):40-5.

Vahabi B, Vahabi A, Sayyadi M, Roshani D. A study of interpersonal communication skills and its associated factors among students of Kurdistan University of Medical Sciences, 2015. J Med Educ Dev. 2017;9(24):102-12.

Anbari Z, Godarzi D, Siros A, Mahdian F. Design, implementation and evaluation of an educational program on improving the communication skills with patient based on WHO in interns. Iranian J Med Edu. 2012;12(5):308-16.

Johnston B, Smith L. Nurses’ and patients’ perceptions of expert palliative nursing care. J Adv Nurs. 2006;54(6):700-9.

Attari Moghadam J, Mokhlespour S, Valizadeh M, Momtazi S, Sharifi F, Ghodrati S, et al. Teaching “doctor-patient relationship” to the medical student: assesment of knowledge and satisfaction. J Med Educ Dev. 2010;3(4):26-33.

Safavi M, Ghasemipenchah S, Fesharaki M, Esmaeilpour Bandboni M. Communication skills and its related factors in Guilans Teaching Hospitals' Nurses 94. Avicenna J Nurs Midwifery Care. 2016;24(1):50-7.

Burton G. Exercises in Management Manual. Boston: Houghton Mifflin College Div; 1990.

Molaee B, Mohammadi MA, Dadkhah B, Mozafari N, Habibi A. Savad MH. Communicative Skills of students of Ardabil University of Medical Sciences. In Abstract book of first national seminar of Clinical Education in Nursing and Midwifery. 2009:4-5.

Masoumi R, Zakeri A, Ojaghi H, Farzaneh E. Communication skills (verbal, listening, feedback) among Ardabil Azad university medical students and related factors. Int J Sci Rep. 2017;3(3):76-8.

Rezaie R, Hosseini SJ, Valaie N. Communication skills of doctors and their attitudes in Shiraz. The J Kashan University Med Sci. 2001;4(4):19-26.

Taghizadeh Z, Rezaiepour A, Mehran A, Alimoradi Z. Usage of communication skills by midwives and its relation to clients’ satisfaction. Hayat. 2006;12(4):47-55.

Chaharsoghi A. Function of effective listening skills in the organization. Tadbir. 2002;13(130):24-35.

Hosseinchari M, Fadakar MM. Investigating the effects of higher education on communication skills based on comparison of college and high school students. Shahed J System (Daneshvar Raftar). 2006;12(15):21-32.