Patients’ satisfaction regarding facilities and services provided at AYUSH clinics of primary health centres in rural Puducherry
DOI:
https://doi.org/10.18203/2394-6040.ijcmph20192311Keywords:
AYUSH, Patients satisfaction, Primary health centerAbstract
Background: Patient satisfaction is a crucial component of the health care system in today’s competitive modern era. There is a limited literature describing the patient satisfaction on AYUSH care and therefore this study was undertaken to assess the satisfaction about facilities, healthcare providers and treatment among the patients attending selected AYUSH-attached PHCs in rural Puducherry.
Methods: A facility based cross-sectional study was conducted among the patients who attended AYUSH clinics at 4 selected PHCs of Puducherry over a period of one year. Personal Interviews using semi-structured pretested proforma was conducted for capturing information on socio-demographic variables, satisfaction regarding the facilities and health care providers. Telephonic interviews were conducted two weeks after the centre-based personal interviews, to assess the patients’ treatment satisfaction levels.
Results: Out of the 584 patients interviewed, 71.23% rated as very good/excellent their interaction with the healthcare providers, with regards to satisfaction about the infrastructure facilities, the proportion rating very good/excellent ranged from 64.47% to 93.93% across the different AYUSH PHCs.
Conclusions: Overall satisfaction about the quality of services and treatment was good among the patients.
References
Sen G. Universal Health Coverage in India: A Long and Winding Road. Economic and Political Weekly. 2012;47(8).
Samal J. Role of AYUSH doctors in filling the gap of health workforce inequality in rural India with special reference to National Rural Health Mission: A situational analysis. Int J Adv Ayurveda Yoga Unani Siddha Homeopathy. 2013;2(1):83.
Mainstreaming AYUSH under NRHM. Available at: http://203.193.146.66/hfw/PDF/ayus.pdf. Accessed on 14 March 2019.
Homeopathic Anusandhan Parishad. Available at: http://delhi.gov.in/wps/wcm/connect/doit-homeopathy/Homeopathy/Home/Clinical+Studies+And+Publications/Cost+Effectiveness+in+P.H.C+Unit. Accessed on 14 March 2019.
Venkatachalam D, Selvaraj K, Ramaswamy G, Veerakumar A, Chinnakali P, Saya GK. Are patients satisfied with accessibility and services provided at siddha hospitals? Findings of patient satisfaction survey from a district of South India. Int J Community Med Public Health 2018;5:2596-9.
Andaleeb SS. Service quality perceptions and patient satisfaction: a study of hospitals in developing countries. Soc Sci Med. 2001;52(9):1359-70.
Raghunath E, Vijayalakshmi S, Sathagurunath PA. A study of outpatient satisfaction at primary health centres in Puducherry. The Health Agenda, 2013;1(4):118-121.
Kumari R, Idris M, Bhushan V, Khanna A, Agarwal M, Singh S. Study on patient satisfaction in the government allopathic health facilities of Lucknow district, India. Indian J Community Med. 2009;34(1):35.
Singh R. Patients’ Perception towards Government Hospitals in Haryana. VSRD Technical Non technical J. 2010;1(4):198-206.
Chattopadhyay A, Saha T, Karmakar P, Sengupta P, Boral K, Yasmin S. Patient Satisfaction Evaluation in CGHS Dispensaries in Kolkata, India. IOSR J Dent Med Sci. 2013;6(4):13-9.
Patavegar Bilkish N, Shelke Sangita C, Prakash A, Kamble Manjunath S. A cross-sectional study of patient’s satisfaction towards services received at tertiary care hospital on OPD basis. Natl J Community Med. 2012;3(2):232-7.
