Performance assessment of public health center in pare-pare, South Sulawesi

Ajeng Dyah Pythaloka, Darmawansyah ., Muhammad Asdar


Background: Customer (patient) satisfaction in health services is very important to note because it can describe the quality of services in the health service. This study aims to determine the level of performance assesment of public health centers relating to the quality of public health centers service, management of public health centers and health services based on patient satisfaction in the public health center in Parepare, South Sulawesi.

Methods: The research method is quantitative with survey research to determine the level of reseach results on public health centers about patient satisfaction.

Results: The results of the study indicate that performance assessment is in the form of the quality of service possessed by the public health center obtained an average performance value of 8.8 with a good performance category. Management of the public health center obtained an average performance value of 8.9 with a good performance category. Health services obtained an average performance value of 90.7% with sufficient performance categories. Customer satisfaction obtained an average value of 71.1% in the good category.

Conclusions: Service quality of public health center has a good performance, health center management has good performance, health services have sufficient performance, customer satisfaction has a good category. So that the average performance of the public health center has results comparable to the results of customer satisfaction, which is a good category.


Performance, Service, Satisfaction, Public health center

Full Text:



Putri N, Ernawaty E, Megatsari H. Assesment Instrument Capability on the Public Health Center Performance in Accommodating the Implementation of Public Health Center Functions. Indonesian Public Health Media. Hasanuddin University. 2017;13(4):337-46.

Regulation of the Minister of Health of the Republic of Indonesia Number 30 Year 2014. Regarding Pharmaceutical Service Standards at Puskesmas, 2014.

Regulation of the Minister of Health of the Republic of Indonesia Number 44 of 2016 concerning Public Health Management Guidelines, 2016.

Balabonienė I, Večerskienė G. The aspects of performance measurement in public sector organization. Procedia-Social Behavioral Sci. 2015;213:314-20.

Wijayani TRA, Utami S, Witcahyo E. Relations Between Organizational Culture Profiles (Using the Competing Values Framework Approach) with Public health Center Organizational Performance in Jember Regency in 2012 (The Relationship between Organizational Culture Profile (using Competing Values Framework Approach) with Organizational Performance of Community Health Centers in Jember Regency 2012). eJournal Unej. 2014;2:300-7.

Public Health Center of Madising Na Mario. Profile Madising Na Mario Public health Center of Pare-pare Tahun 2017. Pare-pare: 2017.

Public Health Center of Lakessi. Profile Lakessi Public Health Center Pare-pare Tahun 2017. Kota Pare-pare: 2017.

Muninjaya A.G. Health Service Quality Management. Jakarta: EGC; 2011.

Novrialdi J. Health Services for Patients BPJS (Social Security Organizing Agency) at the Siak District General Hospital in 2016. JOM FISIP. 2017;4(2):1-15.

Andriani A. Relations between the Quality of Health Services and Patient Satisfaction in the General Room of the Public Health Center of Bukittinggi. Endurance J. 2017;2(1):45-52.

Shobirin. Relations between Public Health Center Management Implementation and Officer Commitment Work with Quality of Medical Services at Bangkalan Public Health Center District. Public Admin Res J. 2016;2(2):513-26.

Arifudin A, Sudirman S, Andri M. Evaluation of Human Resource Management Systems at Work Placement of Officers at the Technical Implementation Unit of the Lembasada Public Health Center. Promotive. 2017;7(1):1-14.

Soputan II, Kolibu FK, Mandagi CK. Implementation of Mandatory Health Services at Ratahan Public Health Center in Southeast Minahasa District. Ikmas. 2016;1(5):1-5.

Mudjid R, Arman A, Gobel FA, Burhanuddin N. The Influence of Service Quality on Patient Satisfaction and Trust in Paccerakang Health Center of Makassar City. Window of Health: Health J. 2018;1(3):186-96.

Etlidawati, Handayani DY. Relationship between quality of health service quality and patient satisfaction of national health insurance participants. Medical. 2017;15(3):142-7.