The time motion study of an out-patient department in a tertiary care hospital in Tamil Nadu

Authors

  • S. Karthikeyan Department of Community Medicine, Government Medical College, Pudukottai, Tamil Nadu, India
  • T. Palanivel Rajan Department of Community Medicine, Trichy SRM Medical College Hospital and Research Centre, Irungalur, Tiruchirappalli, Tamil Nadu, India
  • J. E. Jeffin Shanu Department of Community Medicine, Trichy SRM Medical College Hospital and Research Centre, Irungalur, Tiruchirappalli, Tamil Nadu, India
  • S. Pandi Department of Community Medicine, Trichy SRM Medical College Hospital and Research Centre, Irungalur, Tiruchirappalli, Tamil Nadu, India

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20241831

Keywords:

Out-patient department, Patient satisfaction questionnaire PSQ-10, Tertiary care hospital, Time motion study

Abstract

Background: The time taken by the patients during their visit to the hospital out-patient department (OPD) at various service delivery points, the time motion study and by assessing the patient satisfaction regarding the hospital out-patient department, the present study was conducted. This study established the clinical workflow of various events and the operational efficiency of the out-patient department in a busy tertiary care hospital in Tamil Nadu.

Methods: The data pertaining to the time motion study was recorded in hours, minutes and seconds. The patient satisfaction questionnaire (PSQ-10 item questionnaire) was requested by interviewing the patients. The data was statistically analyzed using Microsoft Excel and the SPSS v26.0.

Results: The maximum time spent was at the investigation counter 00:15:12 and SD was ±00:08:56. The total average waiting time spent during the hospital visits was 00:32:25±00:18:17. The patient satisfaction questionnaire revealed that the overall satisfaction was found to be good in 38 (62.3%) and excellent in 10 (16.4%).

Conclusions: The time spent at the investigation counters which was at the peak can be reduced by prioritization and faster case work-up. The staffing pattern was adequate except on government holidays, there were no particular delay in the OPD care setting.

References

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Published

2024-06-28

How to Cite

Karthikeyan, S., Rajan, T. P., Shanu, J. E. J., & Pandi, S. (2024). The time motion study of an out-patient department in a tertiary care hospital in Tamil Nadu. International Journal Of Community Medicine And Public Health, 11(7), 2729–2737. https://doi.org/10.18203/2394-6040.ijcmph20241831

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Original Research Articles