Assessment of the patient satisfaction level with outpatient department services in a tertiary care hospital of Jammu region

Authors

  • Rakesh K. Sharma Deputy Medical Superintendent, Shri Maharaja Gulab Singh Hospital, Jammu, Jammu and Kashmir, India
  • Riya Gupta Department of Ophthalmology, Government Medical College, Jammu, Jammu and Kashmir, India
  • Anuj Kapoor Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India
  • Imran Zaffer Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India
  • Zahidul Hassan Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India
  • Ritika Chalotra Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India
  • Amandeep Singh Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India
  • Rajiv K. Gupta Department of Community Medicine, Government Medical College, Jammu, Jammu and Kashmir, India

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20233776

Keywords:

Patient satisfaction, Tertiary care hospital, Waiting-time, Outpatient department

Abstract

Background: Outpatient department (OPD) is that section of the hospital which is staffed and equipped to provide diagnostic, therapeutic and rehabilitative care to those patients who are not registered as inpatients while receiving the services during scheduled working hours. Objective of the study was to assess the patient satisfaction level with OPD services in a tertiary-care hospital of Jammu region.

Methods: A cross-sectional study was conducted among patients visiting the OPD of the SMGS hospital GMC Jammu from January to March 2023. Exit interviews were conducted using a semi-structured questionnaire among patients availing the services from OPD.

Results: Average percentage of total satisfaction score among sampled OPD patients has come out to be 68.13% whereas total average dissatisfaction score was 20.87% and the total average mild dissatisfaction score as 11.00%.

Conclusions: This study suggests that patients were satisfied to a larger extent with OPD services except a few which are least satisfied especially with waiting time at registration counter.

References

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Published

2023-11-30

How to Cite

Sharma, R. K., Gupta, R., Kapoor, A., Zaffer, I., Hassan, Z., Chalotra, R., Singh, A., & Gupta, R. K. (2023). Assessment of the patient satisfaction level with outpatient department services in a tertiary care hospital of Jammu region. International Journal Of Community Medicine And Public Health, 10(12), 4762–4766. https://doi.org/10.18203/2394-6040.ijcmph20233776

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Section

Original Research Articles