Maternal satisfaction with childbirth services among postnatal mothers at a primary health center

Authors

  • Himanshu Vyas College of Nursing, All India Institute of Medical Sciences, Jodhpur, Rajasthan, India https://orcid.org/0000-0002-2876-1122
  • Mariam Odathakkal Joseph College of Nursing, Bishop Benziger College of Nursing, Kollam, Kerala, India
  • Pankaj Bhardwaj Department of Community Medicine and Family Medicine, All India Institute of Medical Sciences, Jodhpur, Rajasthan, India

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20230678

Keywords:

Maternal satisfaction, Primary health centers, Postnatal mothers, Hindi translated scale for measuring maternal satisfaction

Abstract

Background: Primary health centers (PHC) are the first point of contact among the public and structured health services. Maternal satisfaction is an indicator of the quality of services received by the mother during their childbirth experience at the primary health centers. This study aimed to assess the maternal satisfaction of postnatal mothers with childbirth services at a primary health center.

Methods: A descriptive study was undertaken at a conveniently selected 24-hour functional primary health center. Maternal satisfaction of mothers delivering at the selected PHC was assessed by using the standardized SMMS tool. 36 mothers selected by convenience sampling were interviewed.

Results: All (100%) mothers were satisfied with their childbirth experience (overall mean score 143.3 and SD 5.68). Mothers expressed their highest level of satisfaction with the childbirth experience as one of their best experiences (4.9±.3), they agreed that doctors did all interventions they could do (4.8±0.4) and also, they said that doctors and nurses explained them about all new situations related to labor (4.4±0.5). Mothers were least satisfied with the management of labor pain (1.9±1), nurses could have given them a little more time to start their breast feed (3.1±0.8) and if they could have started breast-feeding a little early (3.2±1.2).

Conclusions: Maternal satisfaction is an important indicator of maternal and newborn services provided at any health care facility. Assessing the mother’s perspective is a good determinant of their expectations and can help improve the quality of services at the primary health centers.

References

Government of India. SDG India Index & Dashboard 2020-21 report. Partnerships Decad Action. 2021;348. Available at: https://sdgindiaindex. niti.gov.in/assets/Files/SDG3.0_Final_04.03.2021_Web_Spreads.pdf. Accessed on 12 October 2022.

Ministry of Health and Family Welfare Government of India. Special Bulletin on Maternal Mortality in India 2014-16. SRS Bull. 2018;(91):1-3. Available at: http://www.censusindia.gov.in/vital_statistics/ SRS_Bulletins/MMR Bulletin-2014-16.pdf. Accessed on 12 October 2022.

Sharma V. Janani Suraksha Yojana. 2020;191-201. Available at: https://nhm.gov.in/WriteReadData/ l892s/97827133331523438951.pdf. Accessed on 12 October 2022.

Bhattacharyya S, Srivastava A, Saxena M, Gogoi M, Dwivedi P, Giessler K. Do women’s perspectives of quality of care during childbirth match with those of providers? A qualitative study in Uttar Pradesh, India. Glob Health Action. 2018;11(1).

Jha P, Larsson M, Christensson K, Svanberg AS. Satisfaction with childbirth services provided in public health facilities: Results from a cross-sectional survey among postnatal women in Chhattisgarh, India. Glob Health Action. 2017;10(1).

Jahani Shourab N, Ghaffari Sardasht F, Jafarnejad F, Esmaily H. Application of Donabedian Quality-of-Care Framework to Assess the Outcomes of Preconception Care in Urban Health Centers, Mashhad, Iran in 2012. J Midwifery Reprod Health. 2012;2(1):50-9.

Gungor I, Beji NK. Development and psychometric testing of the scales for measuring maternal satisfaction in normal and caesarean birth. Midwifery. 2012;28(3):348-57.

Jha P, Larsson M, Christensson K, Svanberg AS. Evaluation of the psychometric properties of Hindi-translated Scale for Measuring Maternal Satisfaction among postnatal women in Chhattisgarh, India. PLoS One. 2019;14(1):1-17.

Nilvér H, Begley C, Berg M. Measuring women’s childbirth experiences: A systematic review for identification and analysis of validated instruments. BMC Pregnancy Childbirth. 2017;17(1):1-19.

Dey AK, Chutia D. A study on obstetric care in a primary health center of South Assam district, India. Int J Community Med Public Health. 2018;5(8):3629.

Misra S, Macwana J. Client ’ s perspective on obstetric care received at 24x7 primary health centers of a district located in western India. Innovative J Med Health Sci. 2013;136-9.

Bhattacharyya S, Srivastava A, Avan BI. Delivery should happen soon and my pain will be reduced: understanding women’s perception of good delivery care in India. Glob Health Action. 2013;6:22635.

Wolka S, Assegid S, Tantu T, Gunta M, Duko B. Determinants of Maternal Satisfaction with Existing Delivery Care at Wolaita Sodo University Teaching and Referral Hospital, Ethiopia. Biomed Res Int. 2020:6403123.

Downloads

Published

2023-03-14

How to Cite

Vyas, H., Joseph, M. O., & Pankaj Bhardwaj. (2023). Maternal satisfaction with childbirth services among postnatal mothers at a primary health center. International Journal Of Community Medicine And Public Health, 10(4), 1387–1390. https://doi.org/10.18203/2394-6040.ijcmph20230678

Issue

Section

Original Research Articles