Study of patient satisfaction regarding linen and laundry services in a tertiary care hospital of north India

Authors

  • Rakesh K. Sharma Deputy Medical Superintendent, Sri Maharaja Gulab Singh Hospital, Jammu, Jammu and Kashmir, India
  • Riya Gupta Department of Ophthalmology, Government medical College, Jammu, Jammu and Kashmir, India
  • Rajiv K. Gupta Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India
  • Richa Mahajan Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India
  • Tasvinder Kour Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India
  • Nahida Chowdhary Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India
  • Ritika Chalotra Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India
  • Tasleem Arif Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20223559

Keywords:

Linen and laundry services, Quality, Satisfaction, Tertiary care teaching hospital

Abstract

Background: Linen and laundry services are meant to provide clean, comfortable and hospitable services to the patients. The clean linen inculcates a sense of psychological confidence in the patients and the public and enhances their faith in the services rendered by the hospital. Objective was to study the provision of efficient linen and laundry services in a tertiary care hospital of north India.

Methods: A cross-sectional study was conducted in linen and laundry services of SMGS Hospital Jammu from October 2020 to March 2021. Using convenient sampling, 300 patients or their attendants were interviewed about their satisfaction levels regarding provision of linen and laundry services. Another questionnaire was administered to the laundry plant staff to enquire about their satisfaction and motivation levels. The data was analysed and chi-square was the test of significance.

Results: The findings of the study revealed an overall satisfaction rate of 91.9% among the patients/attendants regarding provision of efficient linen and laundry services. Time of recruitment and nature of job were the variables found to be significantly associated with job satisfaction among the laundry staff workers (p<0.05).

Conclusions: High levels of satisfaction among the end users reflect quality of the services provided by this tertiary care hospital. Levels of motivation and job satisfaction were equally adequate among the laundry workers.

 

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Author Biographies

Rakesh K. Sharma, Deputy Medical Superintendent, Sri Maharaja Gulab Singh Hospital, Jammu, Jammu and Kashmir, India

Deputy Medical Superintendent, SMGS Hospital, Jammu

Riya Gupta, Department of Ophthalmology, Government medical College, Jammu, Jammu and Kashmir, India

Department of Ophthalmology, GMC Jammu

Rajiv K. Gupta, Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

Professor and Head, Department of Community Medicine, GMC Jammu

Richa Mahajan, Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

Post Graduate Scholar, Department of Community Medicine, GMC jammu

Tasvinder Kour, Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

Post Graduate Scholar, Department of Community Medicine, GMC Jammu

Nahida Chowdhary, Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

Post Graduate Scholar, Department of Community Medicine, GMC Jammu

Ritika Chalotra, Department of Community Medicine, Government medical College, Jammu, Jammu and Kashmir, India

Post Graduate Scholar, Department of Community Medicine, GMC jammu

References

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Singh D, Qadri GJ, Kotwal M, Syed AT, Jan F. Quality control in linen and laundry service at a tertiary care teaching hospital in India. Int J Health Sci Qassim Univ. 2009;3(1):33-44.

Shreenivas T. Management of Hospitals, Patient Satisfaction ‘A Survey’. 1st edn. APH Publishing Company New Delhi; 2003:399-460.

Sukumar S, Karthiga V. A study on laundry workers attitude towards health care industry in Trichy City. Int J Scient Res Pub. 2014;4(1).

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Published

2022-12-29

How to Cite

Sharma, R. K., Gupta, R., Gupta, R. K., Mahajan, R., Kour, T., Chowdhary, N., Chalotra, R., & Arif, T. (2022). Study of patient satisfaction regarding linen and laundry services in a tertiary care hospital of north India. International Journal Of Community Medicine And Public Health, 10(1), 287–291. https://doi.org/10.18203/2394-6040.ijcmph20223559

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Section

Original Research Articles