GOYAL, P.; SINGH, N.; LUKHMANA, S. Patient perception and satisfaction are prudent for assessment and improvement of hospital services: a cross sectional study among OPD patients at ESIC Medical College and Hospital, Faridabad, Haryana. International Journal Of Community Medicine And Public Health, [S. l.], v. 4, n. 11, p. 4165–4168, 2017. DOI: 10.18203/2394-6040.ijcmph20174821. Disponível em: https://www.ijcmph.com/index.php/ijcmph/article/view/1948. Acesso em: 23 oct. 2025.