Inpatient satisfaction survey with the communication and behavior of medical staffs in 7A Military Hospital, Ho Chi Minh City, Vietnam

Authors

  • Thi Huong Giang Tran Division of Nursing, 7A Military Hospital, Ho Chi Minh City, Vietnam
  • Quang-Tri Le Department of Orthopedics, Department of High-Tech Diagnostics, 7A Military Hospital, Ho Chi Minh City, Vietnam

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20200050

Keywords:

Patient satisfactory, Communication, Behaviour, Quality

Abstract

Background: This study was done to determine the degree of inpatients’ satisfaction in the 7A Military Hospital (Ho Chi Minh City, Vietnam).

Methods: A cross-sectional research has been designed to survey the satisfaction of 138 inpatients before discharge for 36 communication and behavior aspects of the hospital’s medical staff.

Results: The average satisfaction score was very high (mean=4.27; SD=0.49). However, the percentage of unsatisfied inpatients was still quite high (8.3%).

Conclusions: Very satisfied percentage 37.6%; satisfied 54.1%, somewhat satisfied 6.7%, not satisfied 1.2% and very unsatisfied 0.4%. It has been concluded that the nursing code of conduct issued by the Ministry of Health was relatively match with patient’s expectation and lead to high patients’ expectation when implemented closely. However, the hospital itself needed further improvement in administration and management to improve satisfaction further.

References

Ministry of Health. Decision Approving Implementing the Plan “Innovating service style and attitudes of health personnel for patient satisfaction”. (in Vietnamese). 2015.

Ministry of Health, Circular No. 07/2011/TT-BYT “Guiding the Nursing in Hospitals”. Government Gazette. (in Vietnamese). 2011: 115-116.

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Published

2020-01-28

How to Cite

Giang Tran, T. H., & Le, Q.-T. (2020). Inpatient satisfaction survey with the communication and behavior of medical staffs in 7A Military Hospital, Ho Chi Minh City, Vietnam. International Journal Of Community Medicine And Public Health, 7(2), 480–483. https://doi.org/10.18203/2394-6040.ijcmph20200050

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Section

Original Research Articles