Assessment of patient satisfaction in a tertiary and secondary hospitals of east Godavari district: a comparative study

Authors

  • Pidakala Mary Moses Department of Community Medicine, Mamata Academy of Medical Sciences, Bachupally, Hyderabad, Telangana
  • G. Krishna Babu Department of Community Medicine, Rangaraya Medical College, Kakinada, Andhra Pradesh
  • K. V. S. Prasad Department of Community Medicine, Guntur Medical College, Guntur, Andhra Pradesh
  • Jhansi Nadipena Department of Community Medicine, Rangaraya Medical College, Kakinada, Andhra Pradesh

DOI:

https://doi.org/10.18203/2394-6040.ijcmph20200974

Keywords:

Dissatisfaction, Health care services, Patient satisfaction, Quality of care

Abstract

Background: Satisfaction is an important element in the evaluation of services rendered by a hospital. Patient satisfaction is as important as other clinical health measures and is a primary means of measuring the effectiveness of health care delivery. It refers to the patient's state of being adequately rewarded. Patient satisfaction is a measure of success of the services being provided by the hospitals. Objective of the study was to assess the satisfaction levels of the people utilizing various services provided in secondary and tertiary health care delivery settings.

Methods: Observational hospital based comparative study conducted among Inpatients aged 18 yrs and above from different wards who are discharged during the study period and are willing to participate in the study at Secondary and tertiary health care centres of East Godavari District during May 2015 to April 2016. Sample size was calculated using n-master version 2.0. Sample size calculation was based on assumption that the prevalence of patient satisfaction as 50% with mean difference of satisfaction of 15%, confidence interval of 95%, α - error of 5%, power 90%, with effect size 0.3, sample size estimated was 234 in each setting resulting in a cumulative sample size of 702.

Results: It was found that 64.52% of inpatients of District Hospital, Rajahmundry, have expressed neutrality or dissatisfaction regarding overall admission services as compared to 49.14% in Government General Hospital, Kakinada and 14.52% in Area Hospital, Rampachodavaram.

Conclusions: The overall patient satisfaction was observed to be around 80% for all the three hospitals.

Author Biography

Pidakala Mary Moses, Department of Community Medicine, Mamata Academy of Medical Sciences, Bachupally, Hyderabad, Telangana

Assistant Professor, Community Medicine,Mamata Academy of Medical sciences,Bachupally, Hyderabad

References

Park K. Parks Textbook of Preventive and Social Medicine. 23rd ed. Bhanot Publishers 2015: 890.

Singh S, Kaur P, Rochwani R. Patient satisfaction levels in a tertiary care medical college hospital in Punjab, North India. Int J Res Dev Health. 2013;1(4):172-82.

Ghose S, Adhsih VS. Patient satisfaction with medical services: Hospital-based study. Health Popul. 2011;34(4):232-42.

Mishra PH, Mishra T. Study of patient satisfaction at a super specialty tertiary care hospital. Ind J Clin Pract. 2014;25(7):624-34.

Qadri SS, Pathak R, Singh M, Ahluwalia SK, Saini S, Garg PK. An assessment of patients satisfaction with services obtained from a tertiary care hospital in rural Haryana. Inter J Collab Res Inter Med Pub Health. 2012;4(8):1524-37.

Gogoi S, Choudhury B. Patient Satisfaction in a Multispeciality Hospital of North East India. Cross Sect Study. 2015;3(3):3-10.

Chattopadhyay A, Saha T, Karmakar P, Sengupta P, Boral K, Yasmin S. Patient satisfaction evaluation in CGHS dispensaries in Kolkata, India. J Dent Med Sci. 2013;6(4):13-9.

Sharma RK. Patient Satisfaction - A case study of zonal hospital, Mandi (HP). Nurs Midwifery Res J. 2005;1(3):151-8.

Bilkish P, Sangita S, Prakash A, Manjunath K. A cross sectional study of patient’s satisfaction towards services received at tertiary care hospital on OPD basis. Nati J Commu Med. 2012;3(2):232-7.

Mahapatra P, Srilatha S, Sridhar P. A patient satisfaction survey in public hospitals. J Acad Hosp Admin. 2001;13(2):11-5.

Downloads

Published

2020-02-27

How to Cite

Moses, P. M., Babu, G. K., Prasad, K. V. S., & Nadipena, J. (2020). Assessment of patient satisfaction in a tertiary and secondary hospitals of east Godavari district: a comparative study. International Journal Of Community Medicine And Public Health, 7(3), 1104–1109. https://doi.org/10.18203/2394-6040.ijcmph20200974

Issue

Section

Original Research Articles