Analysis of policy implementation of local public service agency in hospital
DOI:
https://doi.org/10.18203/2394-6040.ijcmph20184774Keywords:
Policy implementation, Policy of local public service agencyAbstract
Background: The level of public satisfaction with public hospital services is still quite low, with almost more than 50% complaining about the services it receives. The demand for hospital service quality, the government imposed the policy of local public service agency (LPSA) in the hospital. This study aimed to analyze the implementation of LPSA policy.
Methods: This research was a descriptive research with qualitative approach. This research was conducted in Dr Rasidin Hospital in Padang, during July to October 2017. Key informants were chosen by purposive sampling as many as five people who understand about LPSA policy. Data were collected through indept interview, document review, and observation. Qualitative data were analyzed by thematic analysis.
Results: The result of the research showed that the implementation of LPSA policy from policy standard has been run well, has a sufficient and adequate resources. Disposition of executives were positive in support of this policy to service activities. Communication has not spread evenly across all employees, only revolving around employees who directly handle the local public service agency. The bureaucratic structure was clear.
Conclusions: Implementation of public service agency policies has worked well in terms of the standard policy, disposition, resources, communications, bureaucratic structure.
References
Baedhowi. 2007. Revitalisasi Sumber Daya Aparatur Dalam Rangka Meningkatkan Kualitas Pelayanan Publik. Jurnal Ilmu Administrasi dan Organisasi, Bisnis dan Birokrasi, ISSN 0854-3844 Vol. 15, No. 2.
Dwiyanto, Agus. 2010. Manajemen Pelayanan Publik: Peduli, Inklusif dan Kolaboratif. Yogyakarta: Gadjah Mada University Press
ICW. 2006. Laporan Tahunan Indonesian Corruption Watch tentang Kinerja Pelayanan Publik. ICW Jakarta
Ombudsman. 2014. Laporan Pelayanan Publik di Kota Padang. Diakses melalui www. ombudsman. go.id
Isbandoro. 2008. Loyalitas Pelanggan: Pengaruh Kualitas Pelayanan danKepuasan Pelanggan pada Rumah Sakit Umum Syaiful Anwar Malang. Jurnal isjd.pdii.lipi.go.id.
Meidyawati. 2011. Analisis Implemetasi PPK BLUD di RSSN Bukittingi. Tesis. UnandOmbudsman Provinsi Sumbar. 2014. Data Pelayanan Publik di Provinsi Sumbar.
Riyadi. 2005. Pola Transformasi Rumah Sakit Umum Daerah: Perubahan Bentuk Kelembagaan atau pengelolaan keuangan. Jurnal MARSI, 2005; 5(4)
Ayuningtyas D. Analisis Politik dan Kebijakan Pembiayaan Rumah Sakit Pemerintah DKI Jakarta. Kesmas Jurnal KEsehatan Masyarakat Nasional. 2010; 5 116-24
Wasim I, Al Habil.2011. The Administrative Ethics Between Professionalism And Individual Conscience. Journal Business and Management Review ISSN: 2047 - 0398Vol. 1(10) : 43 – 45. December. 2011
Widodo. 2011. Analisis kebijakan publik: Konsep Dan Aplikasi Analisis Proses Kebijakan Publik. Malang: Bayu Media
Rahajaan, Tantri, dkk. 2013. Kajian Implementasi Penerapan Badan Layanan Umum di RSUP dr. Wahidin Sudiruhusodo Makassar. Jurnal Media Kesehatan Masyarakat Indonesia. ISSN 02162481. FKM Universitas Hasanuddin.
Triprasetya AS, dkk. 2014. Analisis Kesiapan Penerapan Kebijakan Badan Layanan Umum Daerah (BLUD) Puskesmas di Kabupaten Kulon Progo. Jurnal Kebijakan Kesehatan Indonesia. 2014; 3 (3)
Rondonuwu, Julastri, dkk 2013. Change Management In Government Agency: Case Study Of The Implementation Of PPK-BLUD Policy In NTB Provincial Mental Hospital. Jurnal Kebijakan Kesehatan Indonesia Volume 2 Nomor 4.Hal 163-170
Roza, Shelvy Haria. 2016. Analisis penyelenggaraan sistem pemeliharaan peralatan radiologi di Rsup dr. M. Djamil. Jurnal Medika Saintika -ISSN : 2540-961 p-ISSN : 2087-8508 Vol 7 (2): 85-94. Desember 2016.
Muninjaya AAG. 2013. Manajemen mutu pelayanan kesehatan. Jakarta: Buku Kedokteran EGC: Jakarta
Duong DV, Binns CW, Lee AH, et-al. 2004. Measuring Client-Perceived Quality Of Maternity Services In Rural Vietnam. International Journal of Quality Health Care.6: 447-57.
Surianto, 2011. Evaluasi Penerapan Kebijakan Badan Layanan Umum Daerah Di RSUD Undata Propinsi Sulawesi Tengah. Jurnal Kebijakan Kesehatan Volume 2 Nomor 1 Hal 35-41 Maret 2013
Hardiyansyah. 2011. Kualitas Pelayanan Publik. Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta: Gava Media. Hal. 196
Kotter, John. 2013. Leading Change Why Transformation Efforts Fail. Boston: Harvard Business Review Article.
Kusnadi, Dadang. 2015. The Influence of Policy Implementation From The Change of Institutional Status Toward Quality of Patient Service in Hospital. International Journal Of Scientific & Technology Research Volume 4, Issue 10, October 2015 ISSN 2277-8616
Roza, Shelvy Haria, 2017. Analisis Implementasi Kebijakan Blud Terhadap Mutu Dan Kinerja Pelayanan Rumah Sakit. Jurnal Medika Saintika e-ISSN : 2540-961 p-ISSN : 2087-8508 Vol 8 (2): 57-68. Desember 2017.